Janet
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How long does a solar array last?
Think of your solar array as a 25-year investment. Solar panels will produce electricity for at least 25 years. (See “Do systems come with warranties?” question for information on the warranties yo...
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How do I get credit for my solar electricity production?
You will earn credit for the solar electricity you generate through a policy called net metering. Net metering allows you to offset your utility electricity consumption with the solar electricity y...
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Will my system need maintenance?
Solar is a simple, minimum-maintenance technology. Unlike other energy technologies, solar PV contains no moving parts. This means it’s not likely your equipment will fail. You should not have to r...
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What happens when the power goes out?
Most solar arrays are grid-tied, meaning they are connected to the local power grid. This allows solar homeowners to use their solar electricity when the sun is shining, and to switch seamlessly ov...
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How do batteries work with solar?
Most solar arrays don’t have batteries- yet. Most residential solar arrays in the United States remain grid-tied, meaning they’re connected to the utility electric grid. Grid-tied solar arrays are ...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your Help Center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
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Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...