Janet
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Recent activity by Janet-
How can I give a system owner access to the monitoring system?
1. Connect to the monitoring platform, and select the relevant site and access the admin tab.2. Select the Site Access tab: 3. Click Add new user, then the following form is displayed: 4...
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What is the optimizer pairing process, and when should I do it?
The pairing process enables the inverter and power optimizer to communicate with each other, over the DC lines. Pairing must be done with new installations during the commissioning part, and after ...
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What communication options does SolarEdge provide to connect the PV system to the internet?
SolarEdge inverter comes with a built-in Ethernet (RJ45) port for direct connection and a RS485 port for multi-device connection. For more options, including wireless options, please refer to the c...
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How can I check my production without communication?
SolarEdge highly recommends connecting your system to the SolarEdge monitoring platform for enhanced PV performance monitoring. You can use the methods below to check your system’s performance with...
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Who do I contact if my system is not performing as expected or if I'm having technical issues with my system?
You should contact your solar installer for all performance-related inquiries. You can also log in to the support center and check out our comprehensive knowledge base library, providing one centra...
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Can I turn the Wi-Fi off? does it affect the system?
Turning off your Wi-Fi will prevent your system from communicating with the monitoring platform. The production from your system will not be affected, and the data transmission will be resumed (and...
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Will solar work on my roof?
There are four factors that determine if your roof is a good fit for solar: Orientation: Ideally, you should have a south-facing roof. In the northern hemisphere, south-facing roofs maximize the a...
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What should I look for in an installer?
When choosing an installer, you’ll want to consider many criteria. We’ve distilled the most important into a comprehensive list below. Experience: It’s important to assess the installer’s installat...